Terms and Conditions hotlive – The Complete Platform Usage Guide

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the hotlive.bid website, the hotlive mobile app, and all related services ("Platform"). hotlive is an online gaming platform operating under a recognised international gaming licence.

By accessing or using this Platform — whether via web browser, Android APK app, or iOS web app — you automatically agree to be bound by these Terms. If you do not agree with any part of these Terms, please stop using the Platform immediately.

Hotlive reserves the right to amend, add to, or withdraw any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the Platform following any changes constitutes your acceptance of those changes.

2. Eligibility & Registration

To register and use the hotlive Platform, you must meet the following requirements:

• Be at least 18 years old or the age of majority as defined by the laws of your region of residence — whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any region where online gaming services are prohibited.
• Not currently enrolled in a self-exclusion programme or any active gaming exclusion programme.
• Provide truthful, accurate, and current information during registration.

3. User Account

Each individual is only permitted to have one (1) active account at hotlive. Multiple account registrations by the same user — whether using different names, addresses, phone numbers, payment methods, or IP addresses — are strictly prohibited.

You are fully responsible for:

• Ensure your account information is accurate and kept up to date at all times.
• Keep your account password confidential and do not share it with anyone.
• All activity that occurs under your account, whether carried out by you or another person.
• Notify hotlive immediately if you suspect any unauthorized activity on your account.

Hotlive reserves the right to request identity verification (KYC) at any time. The KYC process involves submitting valid identification documents such as a MyKad, passport, or driving licence along with proof of current address. Accounts that fail to complete KYC within the stipulated period may be temporarily restricted or closed.

4. Deposits & Withdrawals

Hotlive supports a variety of Malaysian local payment methods including FPX, online banking (Maybank2u, CIMB Clicks, RHB Now), Touch 'n Go eWallet, GrabPay, and QR Pay. All transactions are processed in Malaysian Ringgit (MYR).

The terms relating to deposits and withdrawals are as follows:

• The minimum deposit is MYR 30 per transaction.
• Daily and weekly withdrawal limits may apply depending on account status and verification level.
• Withdrawals can only be made to a bank account or digital wallet that is registered in the name of the hotlive account holder the same.
• Approved withdrawal requests are typically processed within 1–24 hours on business days.
• Hotlive reserves the right to request additional documents before approving a withdrawal for security verification purposes.
• Funds deposited via certain methods may need to be withdrawn using the same method, subject to current policies.

Hotlive is not responsible for any delays caused by third parties such as banks or payment processors beyond our control.

5. Bonuses & Promotions

Hotlive offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, Free Spins, cashback, and loyalty programmes. Each bonus offer is subject to specific terms that will be stated alongside the respective offer.

General terms applicable to all hotlive bonuses:

• All bonuses are subject to rollover requirements (wagering) that must be met before a withdrawal is permitted.
• A player is only eligible to claim each type of promotional bonus once unless stated otherwise.
• Hotlive reserves the right to void bonuses and forfeit associated wins if there is evidence of abuse.
• Bonuses cannot be transferred between accounts or redeemed directly for cash.
• Bonus offers may be withdrawn or amended at any time without prior notice.
• Using multiple accounts to exploit bonuses will result in the cancellation of all bonuses and account closure.

6. Game Rules

All games on the hotlive platform — including slots, table games, live casino, bingo, and sports betting — are operated using Random Number Generator (RNG) technology independently verified by international auditing bodies. This ensures every game outcome is truly random and fair.

Players are responsible for understanding the rules of each game before playing. hotlive is not liable for any losses resulting from a lack of understanding of game rules.

• Completed game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, hotlive reserves the right to void the affected round and return the bet to the player.
• Minimum and maximum bets for each game are set and displayed within the game interface.
• Hotlive reserves the right to limit or refuse bets from any player without the need to provide a reason.

7. Prohibitions & Fraud

The following activities are strictly prohibited on the hotlive platform and may result in immediate account closure and forfeiture of all funds:

• Use of automated software, bots, scripts, or any technical tools to gain an unfair advantage.
• Exploiting software bugs or technical errors to gain an unfair advantage.
• Credit card fraud, money laundering, or any illegal financial activity.
• Colluding with other players to manipulate game outcomes.
• Creating multiple accounts or using another person's identity.
• Filing unauthorized chargebacks through your bank or payment processor.
• Deliberately spreading false information or damaging the reputation of hotlive.

8. Account Closure & Suspension

Hotlive reserves the right to suspend or close a user account at any time, with or without prior notice, for the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspicion or confirmation of fraudulent or illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from authorities or law enforcement agencies.
• Account has been inactive for more than 12 consecutive months.

Players may also request self-closure of their account at any time by contacting the hotlive customer support team. Any valid remaining balance in the account will be refunded upon completion of the verification process, provided there are no outstanding claims.

9. Liability Limits

Hotlive provides its platform on an "as is" basis and makes no express or implied warranties regarding the availability, accuracy, or completeness of the service. To the extent permitted by law, hotlive shall not be liable for:

• Any financial losses arising from the use of or inability to use the platform.
• Service disruptions caused by factors beyond our control, including internet outages, power failures, or cyberattacks.
• Actions or omissions by third parties including game providers or payment processors.
• Indirect, consequential, or punitive losses under any circumstances.

10. Responsible Gaming

Hotlive is committed to responsible gaming practices. We provide a range of tools to help players manage their gaming activity, including daily/weekly/monthly deposit limits, loss limits, session time limits, and temporary or permanent self-exclusion options.

If you feel that gaming is starting to negatively affect your life, please contact our support team or visit the Responsible Gaming to access help and relevant resources. hotlive cares about the well-being of every one of our players.

11. Changes to Terms

Hotlive reserves the right to amend, add to, or modify these Terms and Conditions at any time. Significant changes will be communicated to users via registered email or in-platform notifications at least 7 days before taking effect, except for urgent changes relating to security or legal requirements.

The "Last Updated" date at the top of this document will be updated whenever changes are made. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the new version of the Terms.

12. Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws under the hotlive operating licence. Any dispute arising from or in connection with these Terms shall be resolved through arbitration or an alternative dispute resolution mechanism designated by hotlive, unless otherwise provided by applicable local law.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severable and will not affect the validity of the remaining provisions still in force.