Hotlive takes the personal data protection of every player seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your information when you use our platform.
All data is transmitted via 256-bit SSL connections that cannot be intercepted.
Hotlive has never sold or rented player personal data to third parties.
You have the right to access, correct, or request deletion of your data.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA).
Hotlive ("we", "our platform") is committed to protecting the privacy of every individual who uses hotlive.bid, our mobile app, and all related services. This Privacy Policy is drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection industry best practices.
By registering or continuing to use the hotlive platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to request account deletion.
We encourage you to read this document carefully. We have made every effort to write it in plain, clear language so you truly understand what we do with your data — not merely to fulfil a legal obligation.
Hotlive collects your personal data through several means — directly when you register or interact with the platform, and automatically through industry-standard tracking technologies.
Data you provide directly:
Data collected automatically:
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Personal Identification Information | Identity verification (KYC), fraud prevention | Throughout active account + 5 years |
| Financial Information | Deposit & withdrawal processing, auditing | 7 years (legal requirement) |
| Gaming Activity Data | Account security, analytics, customer support | 3 years after last activity |
| Technical Data (IP, Device) | Security, fraud prevention | 12 rolling months |
| Communications Data | Customer support, complaint resolution | 2 years after resolution |
Hotlive uses your personal data solely for legitimate and necessary purposes. We will not use your data for unrelated purposes without obtaining your additional consent beforehand.
Hotlive does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. However, there are limited situations where your data may be shared with the following parties for legitimate reasons:
Every third party working with hotlive is required to sign a data confidentiality agreement and comply with data protection standards equal to or stricter than our own.
All hotlive player personal data is stored on secure servers with strict access controls. We apply multiple layers of technical and organizational protection to keep your data safe at all times:
While we take all reasonable precautions, no digital system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and notifying us immediately if you suspect any unauthorized access.
Hotlive uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser. Disabling essential cookies may affect platform functionality, while analytics and preference cookies can be disabled without significant impact on your core experience.
As a hotlive platform user, you have the following rights regarding your personal data, in accordance with the provisions of Malaysia's PDPA:
You may request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data through your account settings or customer support.
You may request deletion of your account and data, subject to any legally required retention obligations still in effect.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request your data in a machine-readable format for transfer to another platform.
You may request restriction of your data processing in certain situations while awaiting resolution of a query or complaint.
To exercise any of the rights above, contact our Data Protection team. We will process your request within 30 days from the date of receipt. For complex cases, this period may be extended by up to 60 days with notice to you.
The hotlive platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that data belonging to an individual under 18 has been collected, we will take immediate action to delete that data and close the relevant account.
Parents or guardians who suspect their child has registered on the hotlive platform are encouraged to contact us immediately so we can take appropriate action.
The hotlive platform may contain links to third-party websites or services for reference purposes. This Privacy Policy does not apply to those external websites. We encourage you to read the privacy policy of each website you visit separately, as we have no control over their privacy practices.
Hotlive reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect. The "Last Updated" date at the top of this document will be updated each time a change is made.
Your continued use of the hotlive platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the hotlive Data Protection Officer (DPO) through the following channels:
Hotlive operates in full compliance with Malaysia's Personal Data Protection Act 2010. All our data collection and usage processes have been reviewed and verified to ensure complete adherence to local laws.
Your data is stored in enterprise-grade data centres with multi-layered physical and cyber protection. Server access is strictly restricted, and every access attempt is logged and continuously monitored.
We only collect data that is genuinely necessary to provide our services to you. There is no excessive data collection or storing data "just in case" without a clear and legitimate purpose.
You have full control over marketing communications. Easily unsubscribe from promotional emails, push notifications, or all non-critical communications at any time through your hotlive account settings.
Hotlive supports two-factor authentication (2FA) for an added layer of security on your account. Enable 2FA via your security settings to ensure only you can access your account, even if your password is compromised.
Hotlive's privacy and data security practices are reviewed internally every quarter and audited by an independent party annually. This ensures our data protection standards remain current and relevant at all times.
Register a hotlive account today and enjoy an online gaming experience that is not only entertaining, but also protected by the highest privacy and data security standards for Malaysian players.